Every after-hours call gets handled.
Relay recognizes the customer, the work already in motion, and the workflow the call belongs to.
Every new lead gets an immediate response.
Relay responds in seconds, answers questions, and books appointments before the customer moves on.
Connect almost any lead source using webhooks or email forwarding.
Starts the conversation immediately
Relay reaches out as soon as a new lead arrives.
Understands the request
Verifies the service address before booking.
Finds the best appointment
Suggests the best appointment days based on your schedule and workload.
Office only joins when needed
AI hands off only when pricing, policy, or human judgment is required.
In the field
Job details, updates, and payments in one place.
Everything your team needs to run the day
Payments, reminders, reviews, and job readiness in one place.
Payments & Deposits
Send invoices and reminders. Collect deposits before work is scheduled.
Reviews
Follow up with customers automatically after completed work. Get more five-star ratings.
Job Readiness
Track deposits, permits, and parts before scheduling. Keep jobs from going out early.
Reminders & Confirmation
Send reminders and confirmations to reduce no-shows.
Bulk Outreach
Text your customer list. Turn replies into jobs in one click.
Know your profit before dispatch
Compare expected vs. actual profit on every job using labor, materials, and commission costs.
FAQs
Your questions answered
Relay is built for HVAC and plumbing companies that are coordinating multiple technicians, handling emergency calls, and constantly adjusting the schedule throughout the day.
It works especially well for growing service businesses where dispatchers are making dozens of scheduling decisions every day about where work should go, what should move, and how to fit more jobs into existing capacity.
Relay helps owners and dispatchers automatically build schedules, evaluate the best options when the day changes, reduce drive time and overtime, and fit more work into the existing schedule.
Most field service software helps you record and organize the operation: jobs, invoices, customers, and technician activity.
Relay is built to help run the operation while the day is happening.
Instead of manually reshuffling the board, Relay automatically builds the schedule, proposes repairs when jobs run late or new calls come in, lets you evaluate placement tradeoffs before changes are applied, and books work against real technician capacity.
Calls, dispatch, routing, scheduling, and technician availability all work together as one operational system, so the software is actively helping the business make decisions throughout the day, not just recording what already happened.
Yes. Technicians use the mobile app to view jobs, see customer details, update status, and collect payments. The app is designed to be simple and fast on site.
Yes. Relay supports card and ACH payments. You can collect payments online from invoices or in person using Tap to Pay or Terminal. Processing fees can be passed through or absorbed.
We handle importing customers, locations, equipment history, jobs, invoices, and other core data from common field service platforms, so you don't have to start from scratch.
Migration and onboarding are included. We work directly with your team to plan the transition and minimize disruption to day-to-day operations.
Relay uses simple, flat pricing. One plan, one monthly price, with unlimited users and jobs. Payment processing fees apply only when you collect payments. There are no contracts and no add-ons.
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