Relay vs FieldPulse

FieldPulse is priced per seat, with optional premium products on top. Relay is $99/month for your whole company, with unlimited users and every software feature included. Beyond pricing, the systems differ in schedule building, AI booking by text, and maintenance booking.

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Pricing and what's included

Relay and FieldPulse pricing compared
Pricing detail	Relay	FieldPulse
Software price	$99/month for your company	Custom quote
Users	Unlimited	Per seat, bought upfront
	Build schedules and find better placements	Open-slot suggestions by schedule and skills
	Included	Stops in the order you click
	Included	Included; no customer self-booking
	Lead intake, replies, and booking	No AI texting; website chat AI is a premium product
AI call answering	Included*	Operator AI, a premium product
	Included	Included; fixed buffers for travel
Business phone	Included*	Engage, a premium product
Flat-rate pricebook	Included	Pricebook, a premium product
Contract	Month-to-month	One-year initial term

Relay includes technician tracking using GPS coordinates shared by the technician’s phone when location sharing is enabled. Vehicle tracking hardware and dashcams are not offered.

*Relay includes 1,000 calling minutes and 100 AI receptionist minutes a month. Additional usage and payment processing are billed separately. See Relay pricing or see FieldPulse's pricing.

Where Relay works differently

Automated schedule planning

FieldPulse's Find Availability suggests open time slots from your team's existing schedule, the job's requirements, and your booking windows; you pick a slot and FieldPulse assigns those team members. Its booking portal offers times the same way, with optional fixed buffers before and after a job for driving. Route optimization schedules a set of jobs in the order you click them on the map, spaced by the default job and travel durations you enter.

Relay automatically plans who takes each job, when it happens, and how it fits with the rest of the team's day. It compares qualified technicians and appointment placements to reduce total drive time, and can rearrange flexible work to accommodate a new appointment while preserving fixed times and customer arrival windows.

The same scheduling engine powers office scheduling, online booking, eligible maintenance booking, and Relay's AI voice and SMS agents.

AI booking by text

FieldPulse's AI add-ons are Operator AI, which answers phone calls through its Engage phone system, and Chat AI, a chat widget on your website. Both are sold separately and book from your booking portal's availability.

Relay's SMS agent is included. It texts a new lead as soon as it arrives from your website, Google Local Services Ads, or another lead source, collects job details, answers questions, and books by text, with a handoff when you need to help. The times it offers come from the same scheduling engine as office booking.

Maintenance visits customers can book themselves

Both systems support maintenance agreements that can cover specific equipment, with a service history for each unit. FieldPulse can leave each agreement visit unscheduled for your team, book it into the first open slot of its due period, or book a fixed day and time, and can remind the customer by email or text. Its documentation states that customer self-service for maintenance agreements isn't available.

When a plan owes a visit that can be booked online, Relay automatically invites the customer by text and email to book it themselves, using times the scheduling engine has already checked against the route. Reminders follow while it stays unbooked, and booking creates the job, tied to the plan and any covered equipment.

Built from the ground up for speed

Jobs, customers, schedules, and the pricebook are ready when you need them. Move between screens without waiting for information to load, whether you’re in the office or in the field.

Which fits your operation?

FieldPulse may fit better if

You rely on its supplier integrations, such as City Electric Supply, for live pricing on estimates and purchase orders.
You manage multi-stage projects with deadlines, tasks, and milestones.
You rely on a FieldPulse integration or workflow that Relay does not currently support.

Relay may fit better if

You want one price for the whole company, without buying seats or adding phone, AI, and pricebook products.
You want availability checked against the route before a time is offered.
You want customers to book eligible upcoming maintenance visits themselves.

Before switching

Can I bring my FieldPulse data to Relay?

Yes. We’ll help move your customers, jobs, invoices, and other available records from FieldPulse into Relay at no charge. We’ll handle the setup so you don’t have to start from scratch.

Can I keep my existing business number?

Yes. Relay ports eligible business numbers, so customers keep calling and texting the number they already know.

What would I give up by switching from FieldPulse?

FieldPulse has a larger integration ecosystem and capabilities built up over many years. Check the integrations and specialized features your business depends on before switching. Relay may not cover every one of them.

FieldPulse details checked October 16, 2026 against its pricing, terms of service, route optimization, booking portal, assets, maintenance agreements, maintenance reminders, supplier integrations, project management, and data export documentation. Features and plans can change.

Scheduling, booking, AI, and maintenance agreements checked October 30, 2026 against FieldPulse's Find Availability, booking portal, route optimization, AI add-ons, Operator AI, Chat AI, maintenance agreements, and pricing documentation.

Everyday work in Relay

Scheduling, jobs, customers, estimates, invoices, and payments in one app, with a mobile app for your technicians in the field.

Interactive product preview.

See Relay in action

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Pricing and what's included

Relay and FieldPulse pricing compared
Pricing detail	Relay	FieldPulse
Software price	$99/month for your company	Custom quote
Users	Unlimited	Per seat, bought upfront
	Build schedules and find better placements	Open-slot suggestions by schedule and skills
	Included	Stops in the order you click
	Included	Included; no customer self-booking
	Lead intake, replies, and booking	No AI texting; website chat AI is a premium product
AI call answering	Included*	Operator AI, a premium product
	Included	Included; fixed buffers for travel
Business phone	Included*	Engage, a premium product
Flat-rate pricebook	Included	Pricebook, a premium product
Contract	Month-to-month	One-year initial term

Relay includes technician tracking using GPS coordinates shared by the technician’s phone when location sharing is enabled. Vehicle tracking hardware and dashcams are not offered.

*Relay includes 1,000 calling minutes and 100 AI receptionist minutes a month. Additional usage and payment processing are billed separately. See Relay pricing or see FieldPulse's pricing.