Relay vs Jobber

Jobber's Find a Time, on its Grow and Plus plans, highlights open slots and the assignees with the shortest drive for the visit you are booking; you choose the slot and save it. Online booking assigns each booking to an available team member, at random when more than one is free, and can limit bookings to appointments within a set driving time of other bookings that day. Its route optimizer reorders only anytime visits, those without a scheduled start or end time.

Relay automatically plans who takes each job, when it happens, and how it fits with the rest of the team's day. It compares qualified technicians and appointment placements to reduce total drive time, and can rearrange flexible work to accommodate a new appointment while preserving fixed times and customer arrival windows.

The same scheduling engine powers office scheduling, online booking, eligible maintenance booking, and Relay's AI voice and SMS agents.

Jobber's Receptionist, included on Plus or sold as an add-on, answers calls and texts to your Jobber dedicated number. It can book jobs through your online booking settings, create a request when a job can't be booked outright, and text back callers who hang up.

Relay can start the conversation as soon as a new lead arrives from your website, Google Local Services Ads, or another lead source, before the customer calls or texts. It collects job details, answers questions, offers available appointments, and books by text, with a handoff when you need to help. The times it offers come from the same scheduling engine as office booking.

Jobber tracks work around the customer and property, with no separate record for each piece of equipment. Equipment details such as model and serial numbers can be stored in custom fields, with work performed recorded in job notes, attachments, and job checklists. Repeat maintenance is set up as a recurring job, with visits on a schedule you set that ends after a set time or on a set date.

Relay gives each piece of equipment its own record and service history. Jobs stay linked to the units they concern, so a technician can see what was done to a specific furnace or condenser over time, even when a property has several systems. Relay supports job-level checklists too, and templates assigned to equipment create a separate checklist for each linked unit on a visit. Checklist notes and photos stay in that unit's service history.

Maintenance plans cover a whole property or specific equipment, for a fixed 12-month term or ongoing until canceled. When a plan owes a visit, Relay automatically invites the customer by text and email to book it themselves, and the appointment stays connected to the plan.

Jobber's two-way texting uses a dedicated number selected in Jobber. Calls to that number forward to the phone number in your company settings.

Relay includes the business phone system. Keep your existing business number or get a new one from Relay. Calls and texts use the same number, with conversations, call history, and customer context in one place.

Jobber's Products & Services list records prices, with unit costs and markups on select plans.

Relay builds flat-rate service prices from labor and materials, then connects those materials to physical stock. Inventory is tracked across warehouses and trucks, including serialized units; transfers and job usage update where stock is held and connect material cost back to the work.

Jobs, customers, schedules, and the pricebook are ready when you need them. Move between screens without waiting for information to load, whether you’re in the office or in the field.