Relay vs ServiceTitan

ServiceTitan has sophisticated capacity and dispatch tools. Adaptive Capacity uses shifts, skills, zones, job duration, and existing commitments to shape availability. Dispatch Pro also weighs technician skills and performance, location and drive time, and predicted job value when assigning work.

Relay evaluates job requirements, eligible technicians, technician zones, surrounding appointments, incremental travel, and the arrival promise before offering a time. Each zone can be a preference or a strict rule. Office, online, and eligible maintenance bookings use the same availability engine.

ServiceTitan reaches further into commercial and enterprise workflows, with deep service agreements, payroll and commissions, purchasing, marketing products, and a broad ecosystem.

Relay covers a smaller product surface around the core service operation: intake, scheduling, field work, equipment, maintenance, inventory, billing, and payment. It also includes time tracking, timesheet approval, commission tracking, and exports for payroll. It supports residential and commercial-style service workflows without trying to match ServiceTitan's full commercial and enterprise breadth.

Relay includes technician tracking using GPS coordinates shared by the technician’s phone when location sharing is enabled. Vehicle tracking hardware and dashcams are not offered.

ServiceTitan is built to support complex operations, and implementing it is a substantial process. Onboarding runs in three stages, Pre-Implementation, Implementation, and Go Live, with an implementation consultant and data quality analysts. It covers data migration, configuration, integrations, accounting setup, and team training. For a complex organization, that investment can make sense.

Relay's setup is a guided checklist in the product: business profile, technicians, business hours, payments, communications, QuickBooks, and AI voice. Relay moves your existing data from your current system's exports alongside that setup, and the move never blocks your next step.

Jobs, customers, schedules, and the pricebook are ready when you need them. Move between screens without waiting for information to load, whether you’re in the office or in the field.

Yes. We’ll help move your customers, jobs, invoices, and other available records from ServiceTitan into Relay at no charge. We’ll handle the setup so you don’t have to start from scratch.

No. ServiceTitan has a much broader product surface, deeper commercial and enterprise workflows, more configuration, and a larger ecosystem. If your business depends on a specific ServiceTitan product or workflow, verify that Relay covers it before switching.

Yes. Relay includes flat-rate pricing, warehouse and truck inventory, serialized stock, equipment records, and recurring maintenance. Customers can also book eligible upcoming maintenance visits themselves.